For Visitors at Frederick Health
Visiting a Patient? Get Informed.
If you are visiting someone at Frederick Health, we want to make sure you have access to all the resources and support services you need. If you have questions, we have answers. Supplying our valued patients and their loved ones with information is a crucial part of our work here at Frederick Health.
Visitors to the hospital will be required to present a form of ID to the security desk at either the Main Entrance or the Emergency Department. We also ask that you wear a mask. These measures are in place to protect our patients and team members.
Frederick Health has been named aProgram of Distinction by the International Association of Healthcare Safety and Security (IAHSS), the first in Maryland to earn this honor. If you’re patient, visitor, or team member, you’re being protected by a team of experts.
Our ambulatory locations (Urgent Cares & other outpatient facilities) generally allow two support persons per visitor. This is subject to change based upon visitor status levels.
We are currently on Visitor Status Green. See details below:
Visiting Hours:
- 24-Hours a Day, 7 Days a Week unless otherwise noted below
Quiet Hours:
- 10:00PM until 7:00AM, every day.
- For patient comfort and consideration, visitors of patients in semi-private rooms will be kindly asked to leave during quiet hours.
Number of Visitors and Age Limit:
- No restriction to the number of visitors at bedside unless otherwise noted below. (Minors under 16 to be accompanied by supervising adult).
Adult Emergency Department:
Two visitors are permitted at a time, must be 16 or over.
Pediatric Emergency Department:
Two parents/guardians at a time in Peds ED. No restrictions on inpatient
visitation.
Behavioral Health:
General visiting hours are 6p to 7p Monday through Saturday, and 3:30p
to 4:30p on Sunday. Two visitors per patient. Visitors 16 and under must
be accompanied by a supervising adult. Children 12 and under may visit
for 10-15 minutes with a provider's order, and under staff supervision.
Surgical Services & Procedural Areas:
One visitor is permitted at a time unless Pediatric (see above)
Family Center & Labor /Delivery:
A banded support person and an authorized doula are not considered visitors
and can remain with patient 24 hours. Two additional visitors are permitted
at a time.
Family Center general visiting hours are from 2PM-8PM. Siblings may visit with an adult present.
NICU:
Two banded support people designated on admission will remain the two support
people for the
entire stay.
Two visitors are permitted at a time, one must be a banded support person. Up to four visitors per day. No restrictions, except from 6:30AM.-7:30AM. and 6:30PM-7:30PM when the NICU is closed for report and hand-off.
Visitors may remain in the waiting area outside the unit during this time and can view their child via Angel Eye.
Patients On Isolation (Applies to ALL Isolation Types):
A maximum of two visitors are permitted at the patient’s bedside
at any given time. Visitors must follow all applicable isolation guidelines
For more information, contact us at 240-566-3300.
Get information as a visitor on the pages below:
- About Frederick
- Accessibility
- Dining
- Gift Shop
- Important Phone Numbers
- Local Accommodations
- Security & Visiting Hours
Supporting Patients at Our Medical Facilities Across Maryland
Your role in the life of your loved one is vital. If you have a friend or family member who is hospitalized at Frederick Health Hospital or another facility within Frederick Health, we know that your support and care is crucial to their recovery and overall well-being. We appreciate all you do for them, and we do not underestimate the vital role you play in their lives. We are partners in supporting your loved one through this time.
If you have questions about our facilities, visiting hours, local accommodations, security, or anything else related to your loved one’s stay that is not covered in this section of our website, we’re here for you. Our support staff can help you and find answers to your questions.
Notice—Support Persons for Individuals with Disabilities
State and federal law prohibit discrimination against individuals based on disability. In addition, the Secretary of Health and the Secretary of the Department of Disabilities require all licensed Maryland hospitals, related institutions, freestanding medical facilities, freestanding ambulatory care facilities, chronic disease centers, hospice care facilities, comprehensive rehabilitation facilities, nursing homes, and assisted living programs (collectively health care providers) to adopt policies allowing support persons for individuals with disabilities to stay with those persons during visits to health care providers (the Access Notice).
If you believe that one of the listed health care providers is violating the Access Notice, you may file a complaint with the Maryland Department of Health's Office of Health Care Quality by following the process described at https://health.maryland.gov/ohcq/Pages/Complaints.aspx.
If you believe you are a victim of discrimination because of your disability, you may file a complaint with any of the following:
|
Office of Equal Opportunity Programs
Maryland Department of Health 201 W. Preston Street, Suite 442 Baltimore, MD 21201 410-767-6600 | Fax: 410-333-5337 |
Maryland Commission on Civil Rights (MCCR)
6 Saint Paul Street, Suite 900 Baltimore, MD 21202 800-637-6247 | Fax: 410-767-8600 https://mccr.maryland.gov/Pages/Intake.aspx |
You may also file complaints with the following federal agencies if you believe you have been subject to discrimination by a health care provider:
|
US Department of Justice (via mail)
Civil Rights Division 950 Pennsylvania Ave, NW 4CON, 9th Floor Washington, DC 20530 Fax: 202-307-1191 https://civilrights.justice.gov/report More information on the DOJ complaint process can be found online at: https://ada.gov/filing_complaint.htm |
Centralized Case Management Operations
US Department of Health and Human Services (via mail) 200 Independence Ave, SW Room 509F HHH Bldg. Washington, DC 20201 Email to OCRComplaint@hhs.gov https://ocrportal.hhs.gov/ocr/cp/complaint_frontpage.jsf More information on the HHS complaint process can be found online at: https://www.hhs.gov/civil-rights/filing-a-complaint/index.html |
Family Connection Center
We know that being separated from hospitalized loved ones can be difficult. We encourage family, friends, and loved ones to use electronic devices and apps to stay in touch with patients.
The Service Excellence Department has set up a “Family Connection Center” to help you stay connected to your loved ones. Our team can print and send photos, cards, and other greetings to patients in the hospital. We can also help arrange phone or video calls for patients who do not have their own electronic devices. Email PatientExperience@frederick.health or call 240-566-3564 to learn more.
Keeping you Safe
Your safety is our top priority. We’ve been named a Program of Distinction by the International Association of Healthcare Safety and Security (IAHSS), the first in Maryland to earn this honor.