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Choose the Right Level of Care

Save Time. Save Money. Feel Better.

Use this guide to choose the right level of care. When in doubt, call 911.

Primary Care

“I need medical care, but can wait a day.”($)

Examples include:

  • Back pain (not severe)
  • Cold/flu
  • COVID-19 symptoms
  • Earache
  • Headache/migraine
  • Rash
  • Routine health and wellness needs
  • Sore throat
  • Urinary tract infections (UTIs)

With 10 locations and flexible options for in-person or virtual visits, Frederick Health Primary Care makes accessing care easy for people of all ages, backgrounds, and health needs.

240-215-6310| frederickhealth.org/PrimaryCare

Urgent Care

“I need medical care today, but it's not an emergency” ($$)

Examples include:

  • Back pain (not severe)
  • Cold/flu
  • COVID-19 symptoms
  • Earache
  • Fever (Below 103°F)
  • Headache/migraine
  • Rash
  • Sore throat
  • Minor injuries (cuts, burns, sprains)
  • Not being able to reach your primary care provider
  • Urinary tract infections (UTIs)

Visit any Frederick Health Urgent Care location - or start a Virtual Visit online for a flat fee of $50 for online interview and $65 for video visit.

240-566-7000| frederickhealth.org/UrgentCare

Virtual Visit

“I need care today, but it’s not an emergency. I want the comfort of being home” ($$)

Examples include:

  • Cold, flu, sinus infections, COVID-19
  • Medication refill
  • Seasonal allergies
  • Pink eye
  • Burns (minor) and sunburns
  • Skin, hair, nails (i.e. Acne, Athletes Foot, Eczema, Rash)
  • Sexual Health
  • Urinary tract infections (UTI)
  • Lower back pain
  • Stomach issues

From the comfort of your home, you can connect with a Frederick Health provider online and be treated within an hour or less.

  • On-Demand Video Visit: See a provider live for real-time support and a treatment plan. ($65)
  • Online Interview: Answer a few questions about your symptoms and a provider will review and provide a care plan. ($50)

Available Monday-Friday: 8:00am – 7:00pm; Saturday-Sunday 8:00am – 5:00pm

Frederickhealth.org/VirtualVisit

Emergency Care

“I need medical care now for a serious issue.”($$$)

Examples include:

  • Chest pain
  • Fainting
  • High fever (103°F and above) with severe symptoms
  • Pediatric emergencies
  • Serious injury (deep wounds, suspected broken bones)
  • Severe pain
  • Sudden weakness of body parts
  • Trouble breathing
  • Uncontrolled bleeding

If you have a medical emergency, please dial 911 or visit your nearest emergency room.

Frederick Health Hospital | 400 West 7th Street Frederick, MD 21701

frederickhealth.org/EmergencyCare